Service & Support
Live 24/7/365 service and support ensures smooth operation and that potential issues are dealt with instantly
Live gaming, live support
Operators and their players can rest assured that the exceptional live gaming experience we deliver is matched by our high quality 24/7/365 service and support. However, with high availability and failover built into every Evolution Gaming solution – and with games streamed live with staff responsible for operations – of all potential issues are dealt with almost instantly, before they become an issue.
MULTI-CHANNEL LIVE SERVICE & SUPPORT
Central to our service and support offering is the Evolution Live Support System. This web-based chat system allows customers and technical support and customer support staff to communicate in real time.
Key features of the live chat messaging system
- Automatic logging of all chat messages for viewing of chat history through the reporting system
- Authentication-based system to allow only specified users or groups to access a message channel.